Category Archive: Business

Apr 15 2016

Expert Insights 1: Cyber threats and security in the Caribbean 2016 update

Having taken a break last year, we are updating our series of discussions with network/IT security professionals on network intrusion and security in the Caribbean, in the hope of gaining new insights for 2016. Over the past several months, we have noted an increase in network attacks that have been occurring across government offices and private organisations in the Caribbean. Some of the incidents …

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Permanent link to this article: http://www.ict-pulse.com/2016/04/expert-insights-1-cyber-threats-security-caribbean-2016-update/

Apr 01 2016

5 tips to improve your organisation’s cloud computing experience

Successfully purchasing cloud services requires careful consideration. Here are five tips that should be adopted. Over the past five years or so, cloud computing has become all the rage. A broad range of services, and permutations of services, are now being offered and continue to emerge, thereby providing a variety of options, and solution providers, …

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Permanent link to this article: http://www.ict-pulse.com/2016/04/5-tips-improve-organisations-cloud-computing-experience/

Mar 30 2016

“Going digital”: is it just hype, or should it mean more?

Today’s businesses, including those in the Caribbean, tend to pride themselves on “going digital”, but what does that mean? And is whatever is done, is it enough? Without a doubt, today’s businesses and organisations must learn not only navigate, but to thrive, in today’s environment. Currently, we have unprecedented development and use of technology, which has …

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Permanent link to this article: http://www.ict-pulse.com/2016/03/going-digital-hype-more/

Mar 16 2016

4 reasons why Flow’s customer service needed revamping

Caribbean telecoms firm, Flow, is changing revamping its customer care. Here are four problems customers experienced with the current arrangement. Though there had been rumours for several months, last week, regional telecoms giant, Flow, signed a contract with Advantage Communications to provide its contact centre services from the latter’s Jamaica location (Source: Jamaica Observer). Currently, …

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Permanent link to this article: http://www.ict-pulse.com/2016/03/4-reasons-flows-customer-service-needed-revamping/

Mar 11 2016

Can the Caribbean truly compete with the world leaders in telecoms and ICT?

Caribbean countries want to be the best, especially in telecoms and ICT, but do they truly have the wherewithal, or the desire, to do so? As Caribbean countries have become more aware of their place in the world, and interested in how they measure up across a broad range of performance indicators, increasingly there is …

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Permanent link to this article: http://www.ict-pulse.com/2016/03/caribbean-compete-world-leaders-telecoms-ict/

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