Tag: customer care

ICTP 252: Becoming a digital society, local context and tech implementation, and digital customer experience problems

Posted by Michele Marius | 17 May 2023 | Podcast Episodes

In our May 2023 Community Chat, and with members of the Caribbean tech community, Brittney Samuels and Janice Alexander, of UX Designer Network Jamaica, the panel discusses: What does it mean to become a digital society? The importance of local context when implementing technology in the Caribbean; and the digital customer experience problems in the Caribbean region.

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Roundup: for the week ending 18 October 2020

Posted by Michele Marius | 19 Oct 2020 | News

A roundup of the latest ICT/technology news from across the Caribbean region for the period Monday...

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3 reasons which why telecoms services are so poor in the Caribbean

Posted by Michele Marius | 22 Nov 2019 | ICT/Tech

The poor quality of telecoms service across the Caribbean region has been a point of contention...

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ICTP 078: Chatbots, and how they are changing consumer engagement, with Kern Elliott of iGovTT

Posted by Michele Marius | 23 Oct 2019 | Podcast Episodes

Chatbots are all the rage these days. Kern Elliott, Senior Professional Applications Support, at...

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Considering chatbots for your business? 5 key questions answered

Posted by Michele Marius | 18 Jan 2019 | ICT/Tech

Chatbots are become increasingly popular, as they can not only improve an organisation’s...

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