Tag Archive: customer care

May 30 2016

Roundup: for the week ending 29 May 2016

A roundup of the latest ICT/technology news from across the Caribbean region for the period Monday 23 May to Sunday 29 May 2016. Monday, 23 May 2016 Cable Seeks Protection On Mobile Pay Regime Bahamas – Cable Bahamas has urged regulators to protect consumers and a “competitive level playing field” by preventing BTC from choosing …

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Permanent link to this article: http://www.ict-pulse.com/2016/05/roundup-week-29-2016/

Apr 25 2016

Roundup: for the week ending 24 April 2016

A roundup of the latest ICT/technology news from across the Caribbean region for the period Monday 18 April to Sunday 24 April 2016. Monday, 18 April 2016 Digicel Barbados apologises for misleading mobile ad Barbados – Digicel Barbados has been forced to apologise to its mobile customers for misleading advertising after receiving a rebuke from …

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Permanent link to this article: http://www.ict-pulse.com/2016/04/roundup-week-24-april-2016/

Mar 30 2016

“Going digital”: is it just hype, or should it mean more?

Today’s businesses, including those in the Caribbean, tend to pride themselves on “going digital”, but what does that mean? And is whatever is done, is it enough? Without a doubt, today’s businesses and organisations must learn not only navigate, but to thrive, in today’s environment. Currently, we have unprecedented development and use of technology, which has …

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Permanent link to this article: http://www.ict-pulse.com/2016/03/going-digital-hype-more/

Mar 16 2016

4 reasons why Flow’s customer service needed revamping

Caribbean telecoms firm, Flow, is changing revamping its customer care. Here are four problems customers experienced with the current arrangement. Though there had been rumours for several months, last week, regional telecoms giant, Flow, signed a contract with Advantage Communications to provide its contact centre services from the latter’s Jamaica location (Source: Jamaica Observer). Currently, …

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Permanent link to this article: http://www.ict-pulse.com/2016/03/4-reasons-flows-customer-service-needed-revamping/