Category: Podcast Episodes

ICTP 415: Navigating market realities, AI and the future of Caribbean global services, with Yoni Epstein of the Global Services Association of Jamaica

ICTP 415: Navigating market realities, AI and the future of Caribbean global services, with Yoni Epstein of the Global Services Association of Jamaica

Posted by | 2 Sep 2026 |

The global outsourcing landscape is undergoing a massive transformation—from AI-driven automation to shifting corporate spend. What does this mean for Jamaica and the wider Caribbean? On the latest episode, we are joined by Yoni Epstein, the Founder and CEO of itel and the Chairman of the Global Services Association of Jamaica (GSAJ). Yoni gives us an unfiltered, executive view of: the real story behind recent industry contractions in Jamaica; how AI is changing the sector, not just replacing jobs; the strategic shift required toward higher-value services; and what would demonstrate signs of strong recovery of the sector in Jamaica.

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ICTP 414: The tech brain drain, readying for the next digital infrastructure era, and the expensive illusion of digital transformation

ICTP 414: The tech brain drain, readying for the next digital infrastructure era, and the expensive illusion of digital transformation

Posted by | 26 Aug 2026 |

In our August 2026 Community Chat, and with members of the Caribbean tech community, Emmanuel Louis is the Founder and Managing Director of Novarex Technologies, who is originally from Haiti, and Jason Hynds is the Director and Chief Technology Officer of P.a.R.T.S. Inc, of Barbados, the panel discusses:  Can the Caribbean bridge the regional tech brain drain?  Is the Caribbean ready for the next digital infrastructure era? Are Caribbean governments being taken for a ride when it comes to digital transformation?

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ICTP 413: Shaping a resilient, trusted, and innovative digital Caribbean, with Nigel Cassimire of the Caribbean Telecommunications Union

ICTP 413: Shaping a resilient, trusted, and innovative digital Caribbean, with Nigel Cassimire of the Caribbean Telecommunications Union

Posted by | 19 Aug 2026 |

Who makes the rules that shape our digital world, and how do we ensure the Caribbean gets a say? In our latest podcast episode, we sit down with Nigel Cassimire, Deputy Secretary-General of the Caribbean Telecommunications Union and Coordinator of the Caribbean Internet Governance Forum (CIGF), to discuss how the internet governance space has evolved since our conversation in August 2025. Areas our conversation covered included:  the outcomes from the Small Island Developing States Internet Governance Forum; the central themes and target outcomes for the upcoming CIGF; where Nigel falls in the debate on transitioning from “Internet governance” to “digital governance”; and the one unresolved question he would want to see progress on at the CIGF 2026.

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ICTP 412: Harnessing lightning in a bottle through plasma solutions for the Caribbean, with Dr Yohan Seepersad of the AIIC

ICTP 412: Harnessing lightning in a bottle through plasma solutions for the Caribbean, with Dr Yohan Seepersad of the AIIC

Posted by | 12 Aug 2026 |

In this podcast episode, we are venturing into an area of technology many of us have not heard of before, but one that could have profound implications for agriculture, environmental sustainability, manufacturing, and even food security across our region. We are talking about plasma engineering, and what happens when it is combined with the power of AI. Engineer and Principal Investigator of Lightning, a research cluster at the Artificial Intelligence Innovation Centre, Dr Yohan Seepersad joins us to discuss the pioneering work being done to develop affordable and practical plasma-based engineering solutions specifically designed for the needs of developing economies. We cover, among other things: how plasma technology can improve areas such as crop production, wastewater treatment, and healthcare; how AI fits into the work on plasma systems; what it would take to commercialise the plasma-based solutions the Lightning cluster develops; and which Caribbean challenge Yohan would most want his research to solve.

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ICTP 411: Navigating LLM efficacy, digital fatigue, and infrastructure realities, with Matthew Cowen of dgtlfutures

ICTP 411: Navigating LLM efficacy, digital fatigue, and infrastructure realities, with Matthew Cowen of dgtlfutures

Posted by | 5 Aug 2026 |

We were promised that digital tools would shrink work weeks and boost efficiency—so why do our days feel busier and longer and our organisation’s overheads higher? We are joined, once again, by longtime friend of the Podcast, IT Specialist, Researcher and Digital Analyst Matthew Cowen to try to cut through the tech hype. In this conversation, we discuss: the efficacy and usefulness of LLMs; the link between technology, productivity and business, and whether technology has truly increased productivity; the growing pushback against all things digital and the rise of the desire for physical things; and whether data centres are the Achilles’ heel of tech.

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